Privacy policy

This Privacy Policy explains how "RiraRiraHanko The art of fun from Japan" (hereinafter referred to as 'this site' or 'our company') collects, uses, and discloses your personal information when you visit or make a purchase on our website.

About the Collection of Personal Information

When you access our site, we collect information about your device, your interactions with our site, and the information necessary to process your purchases. Additionally, if you contact our customer support, we may collect additional information. In this Privacy Policy, any information that can uniquely identify an individual (including the information listed below) is referred to as 'Personal Information'. For details on what kind of personal information we collect and for what reasons, please refer to the list below.

Device Information

• Examples of collected personal information: web browser version, IP address, time zone, cookie information, which sites or products were viewed, search terms, and how you interact with our site.

• Purpose of collection: To accurately load the site for you, to analyze site usage, and to optimize the site.

• Source of collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purposes: Shared with our processor Shopify and [Goku-system, Japan Post, DHL, FedEx, UPS].

Order Information

• Examples of collected personal information: name, billing address, delivery address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: To provide products or services to you for the fulfillment of our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services in line with your preferences shared with us.
• Source of collection: Collected from you.
• Disclosure for business purposes: Shared with our processor Shopify and [Goku-system, Japan Post, DHL, FedEx, UPS].

Customer Support Information

• Examples of collected personal information: [Modifications to the above information or additional information as needed].
• Purpose of collection: To provide customer support.
• Source of collection: Collected from you.
• Disclosure for business purposes: [Goku-system, Japan Post, DHL, FedEx, UPS].

[Offline data, purchased marketing data/lists]

Minors

This site is not intended for individuals under the age of [16]. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at the address below to request its removal.

Sharing of Personal Information

As mentioned above, we share your personal information with service providers to deliver our services and fulfill our contract with you. For example:

• We use Shopify for our online store. To see how Shopify uses your personal information, please visit: https://www.shopify.com/legal/privacy.
• We may share your personal information in response to subpoenas, search warrants, or other lawful requests for information we receive, or to otherwise protect our rights.
• We share your personal information with the courier or delivery service provider you choose for the purpose of delivering ordered products.

Behavioral Advertising

As mentioned above, we use your personal information to provide targeted advertising and marketing communications we believe will be of interest to you. For example:

• We use Google Analytics to understand how you use our site. To see how Google uses your personal information, please visit: https://policies.google.com/privacy?hl=en. To opt-out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of our site, your purchases, and your interactions with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, but sometimes this is done through the use of cookies or similar technologies (in some regions, this may be done with your consent).

Behavioral Advertising

As previously mentioned, we use your personal information to provide targeted advertisements and marketing communications that we believe you will be interested in. For example:

We use Google Analytics to understand how you use our site. To learn how Google uses your personal information, please visit: https://policies.google.com/privacy?hl=en. To opt-out of Google Analytics, you can visit: https://tools.google.com/dlpage/gaoptout.

We share information about your usage of our site, your purchases, and your interactions with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and sometimes through the use of cookies or similar technologies (depending on your region, this may be done with your consent).

To understand more about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Furthermore, you can visit the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/ to stop some of these services."

Handling of Personal Information

We use your personal information to provide services to you. This includes offering and selling products, processing payments, shipping and fulfilling orders, and providing updates about new products, services, and offers.

Legal Basis

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful grounds:

[Please fill in all that apply to your business]

Your consent.

The performance of the contract between you and our site.
Compliance with our legal obligations.
To protect your vital interests.
To perform a task carried out for the public interest.
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

If you place an order through our site, we will retain your personal information in our records unless and until you ask us to erase this information. For more details about your right to erasure, please see the 'Your Rights' section below.

Automated Decision Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

We (DO NOT) engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, conducts limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making are as follows:

A temporary denial list of IP addresses associated with repeated failed transactions. This denial list exists for only a short period of time.

A temporary denial list of credit cards associated with the rejected IP addresses. This denial list persists for just a few days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access personal information we hold about you, the right to port it to a new service, and the right to request the correction, update, or deletion of your personal information. If you wish to exercise these rights, please contact us through the contact information below.

Your personal information is initially processed in Ireland and then transferred outside of Europe, including to Canada and the United States, for storage and further processing. For more details on how data transfer complies with GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you reside in California, you have the right to access personal information we hold about you (also known as the 'Right to Know'), the right to port it to a new service, and the right to request the correction, update, or deletion of your personal information. If you wish to exercise these rights, please contact us through the contact information below.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

Cookies are small pieces of information downloaded to your computer or device when you access our site. We use various types of cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies help the website remember your actions and preferences (such as login and region selection), making your browsing experience better. This means you don't have to re-enter this information each time you return to the site or move from one page to another. Cookies also provide information on how you use the website, such as whether it's your first visit or if you are a frequent visitor.

We use the following cookies to optimize your experience on our site and to deliver our services.

Cookies Necessary for Store Functionality

Name       Function

_ab Used in relation to access for administrators.

_secure_session_id   Used in relation to navigation on the storefront.

cart Used in relation to the shopping cart.

cart_sig Used during checkout.

cart_ts Used during checkout.

Checkout Token Used during checkout.

Secret Used during checkout.

secure_customer_sig Used in relation to customer login.

storefront_digest Used in relation to customer login.

_shopify_u Used to update customer account information.

Reporting and Analytics

Name Function

_tracking_consent Tracking preferences.

_landing_page Tracking of landing pages.

_orig_referrer Tracking of landing pages.

_s Shopify analytics.

_shopify_s Shopify analytics.

_shopify_sa_p Shopify analytics related to marketing & referrals.

_shopify_sa_t Shopify analytics related to marketing & referrals.

_shopify_y Shopify analytics.

_y Shopify analytics.

The duration that cookies remain on your computer or mobile device depends on whether they are 'persistent' or 'session' cookies. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and 2 years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please be aware that deleting or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, usually found in your browser's 'Tools' or 'Preferences' menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser's help file or through sites like www.allaboutcookies.org.

Please note that even if you block cookies, you may not be able to prevent information sharing with third parties such as advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, please follow the instructions in the 'Behavioral Advertising' section above.

Do Not Track

As there is no consistent understanding in the industry regarding how to respond to 'Do Not Track' signals, we do not alter our data collection and usage practices when we detect such a signal from your browser."

Changes

We may update this Privacy Policy from time to time to reflect changes in our business, or for other operational, legal, or regulatory reasons.

Contact Information

For more details about our privacy practices, questions, or complaints, please contact us at contact@rirarirahanko.com or by the methods listed below.

201NK 12-8 Chigasaki-cho,  Tsuzuki-ku, Yokohama-shi, Kanagawa-ken 224-0032 Japan

Last updated [2024/7/23]
If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You can contact the data protection authority in your region or our supervisory authority here: [https://ico.org.uk/make-a-complaint/].